Refund policy

Returns & refunds

You can return any item within 30 days of delivery, for any reason.

Conditions

The item must be unused and undamaged, in its original packaging and well protected for transport.
Please use a tracked shipping service. We are not responsible for items lost or damaged during the return journey.
Please check dimensions, colours and details before ordering.

Return shipping is at your expense

If you return an item for a reason that is not our fault (for example wrong size, colour or model, an ordering mistake or a change of mind), you pay the return shipping. We do not provide return labels. If the item arrived damaged, defective or incorrect, we cover the return shipping.

How to return an item

Email contact@lumelova.com to start your return.
We send you the return address and instructions.
Ship the item back. Once we have received and checked it, we issue your refund.

Refunds

We refund you within 14 days of receiving and checking the returned item. The refund goes to your original payment method and covers the price of the item. Return shipping costs are not refunded, except when the return is due to our error.

Damaged, defective or incorrect items

Contact us as soon as possible, ideally within 48 hours of delivery, with photos of the item and its packaging. We cover the return shipping and offer a replacement or a full refund.