Shipping & Returns

Shipping

Shipping is free on every order, with no minimum order amount. Estimated delivery time is 15 to 20 days, depending on the item and your destination. You receive a confirmation email with a tracking number when your order ships.

Applicable sales taxes are shown at checkout. Import duties and taxes may apply depending on your country.

30-day returns

You can return any item within 30 days of delivery, for any reason. Items must be unused and in their original packaging. Return shipping is at your expense, except for damaged or incorrect items.

To start a return, email contact@lumelova.com. We send you the return address and instructions, and refund you within 14 days of receiving and checking the item.

Damaged or incorrect items

Contact us as soon as possible, ideally within 48 hours of delivery, with photos. We cover the return shipping and offer a replacement or a full refund.

Full details: Shipping policy and Returns & refunds policy.